Terms and Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Damson & Vine Floral Design (“we/us”) makes available to you, the event commissioner, and any of our services.

These Terms and Conditions cover the products and service provided by Damson & Vine Floral Design.

1. Damson & Vine Floral Design Products and Service

1.1 All Damson & Vine Floral Design products are subject to availability. In the event of any supply difficulties, Damson & Vine Floral Design reserve the right to substitute a formerly agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always provide the next best thing.

1.2 In the event that Damson & Vine Floral Design are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 8.1.

2. Prices and payment

2.1 Prices listed within the Damson & Vine Floral Design product or service proposal or quote will remain valid for 14 days from the date sent to you, the event commissioner, and should be secured with the notified deposit amount. Prices will be secured for the event unless the ingredients or components for the intended final design of the product or service rise significantly in which case we shall notify the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.

2.2 Full payment for the product or service must be received prior to the event or service and no less than 4 weeks before the event or we will be unable to go ahead with the event.

2.3 Damson & Vine Floral Design hire many items to event commissioners free of charge including, but not exhaustive, vases, fairy lights, containers, baskets, generic props including seed boxes, birdcages etc. These items are loaned on a goodwill basis and any items hired that are lost, damaged or broken must be paid for. As such, to recover these costs, we may add a security deposit of £100 to your final invoice and deduct any relevant amounts, refunding the difference up to 7 days after your event.

2.4 We will move your ceremony arrangements between rooms at the same venue free of charge. However, due to the logistics and strict timescales of moving flowers from churches to the reception venue, we may charge a £150 fee for this, depending on distance. This is non-negotiable.

3. Delivery

3.1 Damson & Vine Floral Design charges for travel at a cost of 80p per mile. For travel times over 60minutes, a rate of £15.00 per hour will be charged.

3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the intended recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. This can be completed via the Booking Form.

3.3 The event commissioner’s flowers will be delivered or set up at a time prior agreed between Kate Bolton and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.

4. Event set up

4.1 Kate Bolton of Damson & Vine Floral Design will personally create your flowers, and either her or her dedicated team will deliver and set up. You will be advised of who will be setting up your event in advance.

4.2 Damson & Vine Floral Design accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst Damson & Vine Floral Design provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.

4.3 Damson & Vine Floral Design accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, ie buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.

4.4 Damson & Vine Floral Design request that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provided of floral décor for your event. This is non-negotiable.

5. Cancellation of the Damson & Vine Floral Design products or service

5.1 Cancellation of the Damson & Vine Floral Design products or service must be notified as soon as reasonably possible. Any deposit paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:

9months or more before event date: Deposit retained, no further payment required
6-8months before the event date: Deposit retained, and an admin fee of £150 required
3-5 months before the event date: Deposit retained, and 50{5074045f6ffb152973079621fd3533475c90e5fe2d44e35b6e9f7d8cebca9000} of final amount payable
Less than 3 months- up to event date: Deposit retained, and full amount payable

6. Third party products or service

6.1 Damson & Vine Floral Design hire in many items for use in event floristry. All items are checked thoroughly and mint condition is ensured. However, if an item were to break, crack or cause injury to a 3rd party or individual then Damson & Vine Floral Design will accept no responsibility. We will provide full contact details of the hirer and from there, the dispute is to be settled between the event commissioner and the supplier of said faulty item.

7. Complaints about the Damson & Vine Floral Design product or service

7.1 In the event that the event commissioner is not satisfied with the Damson & Vine Floral Design product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to:

Email damsonandvineflorals@gmail.com
Telephone 01584824609
Address Damson & Vine Floral Design
Clee St. Margaret
Craven Arms

7.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its tissue paper or gift bag until usage.

8. Social media and the use of images of your flowers

Damson & Vine Floral Design will always post an image, taken by us, on the day of your event. Following this, we will then share more photographs and details of the flowers in the form of a blog post which will be posted on our website and social media profiles. We will send you copies of the images we have taken should you require them.

 8. Disclaimer- Ill health, Acts of God or adverse weather conditions 

8.1 Whilst we agree to use our reasonable endeavours to ensure that the Damson & Vine Floral Design Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Damson & Vine Floral Design product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Kate Bolton of Damson & Vine Floral Design is unable to personally complete or deliver your event, then this will be completed by a member of our in house team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Damson & Vine Floral Design service or product as agreed, then we can only offer a refund of full monies paid.

9. General

9.1 We reserve the right to supplement and amend the Terms and Conditions of Damson & Vine Floral Design product or service from time to time. We will inform the event commissioner of any changes to the Damson & Vine Floral Design terms and conditions. If you do not sign and return a copy of the Terms and Conditions as listed herewith, by paying a deposit and proceeding with the booking you are entering into a contract and therefore agree to these Terms and Conditions.

9.2 Additionally, we reserve the right to suspend, restrict or terminate Damson & Vine Floral Design products or services for any reason at any time.

© Copyright Damson & Vine / Privacy / Terms